Tenant FAQ

Our office is open Monday–Friday, 9:00 AM–5:00 PM. Evening and weekend showings are available by appointment.

Unless otherwise noted, the security deposit is equal to one month’s rent and is due when the lease is signed.

We are pet-friendly and allow pets at most of our properties, subject to owner approval. A one-time, non-refundable $150 pet deposit and a $45/month pet fee apply per pet.

Rent is due on the 1st of each month and is considered late after the 5th. A $25 late fee is assessed on the 6th.

For your convenience, we offer several payment options:

Online Tenant Portal
Pay rent online, submit maintenance requests, and track existing requests through your tenant portal.

Cash Payments via Payslip
You can request a personalized payment slip and use it to pay in cash at participating locations, including CVS, 7-Eleven, or Ace Check Cashing. Please retain your receipt.

Certified Check or Money Order
Certified checks or money orders may be mailed to:

Greater Metropolitan Management
PO Box 770500
Lakewood, OH 44107

Please note: We do not accept cash or personal checks directly at our office.

Before your lease ends, we’ll contact you about your renewal options. If you plan to move out, please review your lease terms in your online tenant portal and contact our office with any questions.